Hello Faysal, Thank you for visiting Microsoft Community. As per the issue description, I understand that your two USB Gadmei TV Tuner cards doesn't work on your new Windows 7 desktop. The same card works fine on other Windows 7 computer with the same configuration.

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I would appreciate if you can provide us the following information to help us understand the issue better. • What happens when you plug-in the TV Tuner card? Does your computer detect the device? Do you get any error message or code when it fails to connect? • Have you checked connecting them through a different USB port? There can be a possibility that the drivers for Gadmei TV sticks are not properly installed on the computer. Let's try these methods below and check if that helps.

Method 1: First, I would suggest you to run the following Microsoft Fixit to get the problem automatically diagnosed and fixed. Hardware devices are not working or are not detected in Windows Method 2: If the above fixit does not solve the problem, I would suggest you to download the best compatible driver from the device Manufacturer (Gadmei) website or contact Gadmei to get the best driver for your computer and install.

Feb 20, 2015  Gan, ane udah install driver utv380, udah terdetect di device manager, udah install tv home media 2 dan 3. Tv Tuner Gadmei UTV380 ini bisa untuk windows 8 gak. UTV380 – there are 6 drivers found for the selected device, which you can download from our website for free. Select the driver needed and press download.

You may also refer the article below for help in updating the device driver. Update a driver for hardware that isn't working properly Hope this helps.

Please let us know the results. Feel free to write us back for any further assistance with Windows, we'll be glad to assist you. Regards, Mann Manohar.

Hi Rashed, This issue could be due to outdated audio driver for Gadmei TV stick UTV382E. Do you receive any error message related to the audio while using the device?

I would suggest you to run the hardware and device troubleshooter to try and fix the issue. Follow the methods: Method 1: Follow the steps to run the hardware troubleshooter: a. Press “ Windows key + W” on the Start screen. Type “ Troubleshooter” without quotes in the Search box and hit Enter. Select “ Hardware and Sound” from the Troubleshooter Window. Select “ Hardware and Devices” under Devices option. Follow the On Screen instructions.

If the issue still persists, move to method 2. Method 2: Let’s download the latest drivers for the device from Gadmei website and install them to troubleshoot the issue further. If there are no drivers available for Windows 8, download the latest available driver and install them in Windows compatibility mode. Refer to the link to download the drivers: To install the driver in compatibility mode, follow the steps from the link: Refer the section “ Apply a compatibility mode”: Please let us know about the status of this issue.